Privacy Policy

[Last updated March 2023]

We take your privacy seriously and we have drafted this policy to let you know what information we collect about you, what we do with it, how we store it and what your rights are.

‘Personal information’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.

In general, we only use your personal information for the delivery of our services and to send you information about our services. We never sell or giveaway your personal information for commercial use.

In this privacy policy, when we talk about ‘Bondi Junction Veterinary Hospital’, ‘us’, ‘our’ or ‘we’ it includes our directors, employees, agents, successors and legal assigns. When we talk about ‘you’, ‘user’ or ‘your’ means you, the user of our website, services or software (‘services’) and includes your employees, agents, successors and legal assigns (as applicable). Our website means https://www.bondijunctionvet.com.au

We may update privacy policy from time to time and the new terms will take effect from the date they are uploaded to our website. We have included a ‘last updated’ date at the top of these terms to help you keep track of any changes.

Staying Anonymous

You can browse our website anonymously. However, if you request information or sign up for a subscription or service, you will need to identify yourself and at that point we will start collecting your personal information. If you do not give personal information to us, it will affect our ability to provide you with requested information or to deliver our products or services.

Collecting personal information

We aim to only collect the minimum information we need for the services we are providing. For example, if you sign up to enquire about our services, we will collect and use your name, email address, and enquiry details, we need this information to enable you to use our services.

As you would expect, the more involved you are with us, the more information about you we will collect.

The main way we collect information about you is when you give it to us, and this can happen in a variety of ways:

• when you contact us
• when you submit information to our website
• when you ask for access to information we hold about you

You agree that we may retain any of your personal information indefinitely, although we are not obliged to do so.

Collecting information from third parties

As discussed above, we collect personal information about you when you give it to us and when it is collected by our website, however we may also collect personal information that is given to us or available to us by a third party.

We may receive data from third parties such as analytics providers and advertising networks like Google and Facebook.

This information forms part of the personal information described in this policy. We will not intentionally collect personal information that is unintentionally disclosed.

Collecting sensitive information

We do not intend to collect sensitive information about you and request you never disclose information about your health, racial or ethnic origin, political opinions, religious beliefs or sexual orientation on our website or any blog or social media account associated with our website or business.

Reviews

If you provide us with a review or testimonial, you give us your consent to use your name, likeness, web address, service you are reviewing and the date of service delivery to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. If you provide your review or testimonial by YouTube clip, you also give your consent for us to use this. We may store and/or use your review for as long as the information is relevant to our business.

Marketing Communications

Sometimes we may recommend sharing your information with a third party for their marketing or other purposes. Before we share your personal data with any third party, we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any emails sent to you.

If you opt out of receiving marketing communications, this opt-out does not apply to service notices that we may send you about temporary unavailability of our services, or policy changes etc.

Social Networking Services and links to other websites

You can connect with us via our social media pages for example on Facebook and Twitter. We may also provide links to other websites or use social networking services to communicate with the public about our work.

When you communicate with us using these services we may collect your personal information. The social networking service will also handle your personal information for its own purposes and have their own privacy policies. You should become familiar with the privacy policies of any service you use.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including our website host, third party service providers and search engine browsers to collect or view access and traffic information for statistical, reporting and maintenance purposes. Third party providers have their own privacy policies. We may also use tracking pixels, cookies and session tools to improve your experience when accessing our services.

The data collected by cookies does not usually identify you but may be combined with other information to identify you. If we identify you using information from cookies, we may use that information to track how you use our services and send you information more specific to your needs, or to invite you to purchase our services.

The kind of information that can be collected includes:

• device specific information such as mobile network information
• server logs including your IP address, the times you use our services and system activity
• location information including IP address, GPS, and Wi-Fi access points
• local storage availability

We use the information to help to track your use of our services to improve your user experience and the quality of our services.

Use and disclosure of personal information

In summary, as a legitimate business interest, the personal information we collect about you is used:

• to verify your identity
• to enable you to use our services
• to process orders, subscriptions and enquiries
• to provide you with information about products and services that may interest you
• to provide you with personalised service or special opportunities
• to allow you to participate in interactive features of our services
• to facilitate our internal business operations
• to improve our products or services and in planning new products or services
• to conduct market research surveys in relation to our services
• to monitor compliance with our terms and conditions

Security and overseas recipients

We are committed to ensuring that your information is secure to industry standards however no system can be 100% secure and, provided we have acted in accordance with this policy, we are not responsible for loss you may suffer should your personal information be unlawfully accessed.

Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Not all countries have the same level of privacy protection as the country within which you reside. You acknowledge and agree to our processing of personal data across international borders in this way. We will do our best to ensure your data is protected to a similar standard as set out in this policy by using third party providers with similar privacy protections.

Where possible, we nominate Australia as the place of storage of data. Hard copy files are stored/maintained in Australia.

We will take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, unlawful or accidental destruction, modification or disclosure. To prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Opt-out/ unsubscribe

You will opt-in to receive information about our products or services. You can change your preferences at any time using the unsubscribe options in the emails you receive.

If you would like to delete your account with us, you may contact us by email and ask that your account and non-transaction data be deleted. Please note that this will not delete all personal information from our system as we retain your information in other areas. For example, we will still retain your purchase history.

If you continue to receive communications you have unsubscribed from, please contact us by email and we will remedy the problem.

Accessing and correcting your personal information

You may request copies of the information we hold about you. You can ask to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.

Problems?

If you have any concerns about our use of your personal information, please let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.